bn33 Privacy Policy

01 Introduction

This Privacy Policy applies to bn33 ("bn33", "we", "us", "our"), the online gaming and sports betting platform accessible at bn33.app. This Policy governs the collection, use, storage, and disclosure of personal information provided by or collected about users ("User", "Player", "you") when you access or use any part of the bn33 platform, including account registration, KYC verification, deposits, withdrawals, gaming activity, and customer support interactions.

By registering an account or using the bn33 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with this Policy, you should not use the bn33 platform.

bn33 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy should be read alongside our Terms & Conditions.

02 Data We Collect

bn33 collects the following categories of personal data:

• Identity Data: Full name, date of birth, CNIC number, passport number, scanned copies of identity documents submitted for KYC verification.
• Contact Data: Registered Pakistani mobile number, email address.
• Financial Data: Payment method details (JazzCash account number, Easypaisa mobile number, bank account information for HBL, UBL, Meezan Bank, or Bank Alfalah); deposit and withdrawal transaction history; account balance records.
• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, session duration, pages visited, referral source.
• Behavioural Data: Betting history, game session data, wagering patterns, bonus usage, and responsible gaming tool activations (deposit limits, self-exclusion requests).
• Communications Data: Records of live chat conversations, support tickets, and any correspondence you submit to bn33.

bn33 collects data directly from you at the point of registration or during platform use, and may also collect technical data automatically through server logs and analytics tools operated solely by bn33.

03 How We Use Your Data

bn33 uses your personal data for the following purposes:

• To create, verify, and maintain your account on the bn33 platform.
• To process deposits and withdrawals and reconcile transaction records.
• To conduct KYC and anti-money laundering (AML) verification as required by our compliance obligations.
• To provide, improve, and personalise the gaming experience on bn33.
• To communicate with you regarding your account, transactions, promotional offers, and platform updates. Promotional communications may be disabled from your account notification settings.
• To enforce our Terms & Conditions, detect and prevent fraud, and protect the security of the bn33 platform and its users.
• To administer responsible gaming tools including deposit limits, cool-off periods, and self-exclusion periods recorded against your account.
• To analyse platform usage in aggregate, anonymised form for the purpose of improving bn33's products and user experience.

04 Legal Basis for Processing

bn33 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between bn33 and the User, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with KYC, AML, and other applicable compliance obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming enforcement, and aggregate analytics, where these interests are not overridden by your data protection rights.
• Consent: Where bn33 sends optional marketing communications, this is done on the basis of your explicit opt-in consent, which may be withdrawn at any time.

05 Data Sharing & Disclosure

bn33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:

• Service providers: Trusted third-party suppliers who process data on behalf of bn33 for specific purposes (e.g., payment processors, KYC verification services, fraud detection tools, cloud hosting infrastructure). All such providers are bound by data processing agreements that restrict their use of your data to the stated purpose.
• Game software providers: When you play a third-party game on bn33, the game software provider may receive session data (such as bet amount and outcome) necessary to run the game. These providers do not receive your identity or financial data.
• Legal and regulatory authorities: bn33 may disclose personal data where required by law, court order, or a valid request from a regulatory or law enforcement authority. bn33 will notify affected users of such disclosures where legally permissible.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving bn33, personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

06 Payment Data

Financial transaction data — including JazzCash and Easypaisa account details, bank account numbers, and PKR transaction records — is processed exclusively for the purpose of completing deposits and withdrawals. bn33 does not store complete payment credentials beyond what is necessary for transaction reconciliation and AML record-keeping obligations.

All financial data is transmitted over encrypted connections (TLS). bn33 does not display full payment account numbers in your account dashboard or in any communication. Partial masking is applied to all stored payment identifiers.

07 Cookies & Tracking Technologies

bn33 uses cookies and similar tracking technologies solely for the operation and improvement of the platform. We do not use third-party advertising cookies. The categories of cookies used by bn33 are:

• Essential cookies: Required for account authentication, session management, and security. These cannot be disabled without disrupting core platform functionality.
• Analytics cookies: Used to collect anonymised data about how users navigate the bn33 platform, to identify areas for improvement. No personally identifiable information is transmitted in these cookies.
• Preference cookies: Store your platform settings (e.g., language preference, responsible gaming tool configurations) between sessions.

You can configure your browser to refuse non-essential cookies, though doing so may affect the functionality of some platform features.

08 Data Retention

bn33 retains personal data for as long as your account remains active, and for a period thereafter as required by applicable legal, regulatory, and compliance obligations. Specifically:

• Identity and KYC documents are retained for a minimum of five (5) years following account closure, as required by AML regulations.
• Financial transaction records are retained for a minimum of five (5) years following the transaction date.
• Responsible gaming records (self-exclusion periods, deposit limit history) are retained for the lifetime of the account plus five (5) years.
• Technical and behavioural data used for analytics is anonymised and retained in aggregate form with no retention limit.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised.

09 Your Rights

Subject to applicable law, you have the following rights with respect to your personal data held by bn33:

• Right of access: You may request a copy of the personal data bn33 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of personal data where bn33 has no lawful basis for continued processing, subject to overriding legal retention obligations.
• Right to restriction: You may request that bn33 restrict the processing of your data in certain circumstances while a dispute is resolved.
• Right to object: You may object to processing based on legitimate interests, including marketing communications.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact bn33 support via live chat or at [email protected]. bn33 will respond to verifiable requests within a reasonable timeframe, typically within 30 days.

10 Children's Privacy

bn33 is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. Age verification is enforced as part of the KYC process. If bn33 becomes aware that personal data of a minor has been collected, that data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has registered on the bn33 platform, please notify us immediately via live chat.

11 Data Security

bn33 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and the bn33 platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Access controls limiting internal access to personal data on a need-to-know basis.
• Regular security assessments of the bn33 platform and infrastructure.

No system is completely immune to security risks. In the event of a data breach that poses a material risk to your rights, bn33 will notify affected users without undue delay and take all reasonable steps to contain and remediate the breach.

12 Third-Party Links

The bn33 platform does not contain links to third-party websites for navigational or commercial purposes. In the event that any third-party content is accessible through the platform, bn33 is not responsible for the privacy practices of those third parties. This Privacy Policy applies solely to data processed by bn33 on the bn33.app platform.

13 Changes to This Policy

bn33 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. The effective date at the top of this document will be updated whenever material changes are made. Where changes materially affect how we process your personal data, bn33 will notify registered users via the platform or registered contact method. Continued use of the bn33 platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

14 Contact Us

For privacy-related enquiries, data subject access requests, or concerns about how bn33 handles your personal data, please contact our support team:

• Live Chat: Available 24/7 via the chat icon on all pages of the bn33 platform.
• Email: [email protected] (plain text only — not a clickable link).

bn33 is committed to resolving privacy concerns promptly and transparently.